Tumbled Black Onyx Pocket Stones

At Sirius Bee's Visions, LLC we are committed to providing a seamless and efficient shipping experience for our valued customers Here's what you need to know about our shipping methods and estimated delivery times:

1. Shipping Locations
We currently offer shipping to addresses within the United States, including New York State. We do not offer international shipping at this time.

2. Processing Time
Orders are typically processed and shipped within 1-3 business days after payment confirmation. Business days exclude weekends and holidays.

3. Shipping Rates
Shipping rates may vary based on the size, weight, and destination of the package. Shipping costs will be calculated and displayed at checkout.

4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by visiting the provided carrier's website and entering your tracking number.

5. Shipping Carriers
We primarily use reputable shipping carriers such as USPS, FedEx, and UPS for our deliveries. The choice of carrier may depend on the shipping method selected and the destination of the package.

6. Delivery Times
Delivery times may vary depending on the selected shipping method and the recipient's location. Please note that estimated delivery times are provided by the carrier and are subject to change due to unforeseen circumstances.

7. Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO addresses. Additionally, certain products may have shipping restrictions based on local laws and regulations. It is the responsibility of the customer to ensure compliance with such restrictions.

8. Lost or Damaged Shipments
In the event that your order is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue and ensure a satisfactory outcome.

9. Returns and Exchanges
For information regarding returns and exchanges, please refer to our support team.

10. Contact Information
If you have any questions or concerns regarding our shipping and handling policy, please contact our customer support team.

11. Policy Updates
We reserve the right to update or modify this shipping and handling policy at any time. Any changes will be effective immediately upon posting on our website.

 

Thank you for shopping at Sirius Bee's Visions, LLC. We strive to provide you with the best shopping experience and highest-quality products. To ensure transparency and clarity, we have established the following Refund and Exchange Policy for our cherished customer.

 

Refunds: We do not offer refunds on any purchases made through our ecommerce store. All sales are final. Please make sure to review your order carefully before completing your purchase.

 

Exchanges: We understand that there may be instances where you need to exchange a product due to issues such as size, color, or a defect. In such cases, we are happy to facilitate exchanges under the following conditions:

 

• To be eligible for an exchange, the item(s) must be in unused and new condition, with all original tags, packaging, and labels intact.

 

• The request for an exchange must be made within 10 days of receiving the product(s).

 

 

To initiate an exchange, please contact our customer support team . We will provide you with instructions on how to return the product(s) to us.

 

The customer is responsible for the cost of returning the item(s) to us unless the product(s) received is incorrect or defective. Once we receive the returned product(s) and verify their eligibility for an exchange, we will process the exchange within 10 business days.
If the requested item is out of stock, we will provide you with the option to choose an alternative item of equal value or receive store credit.

 

Incorrect or Defective Products: If you receive an incorrect or defective product, please contact our customer support team within 3 days of receiving the item(s). We will arrange for the return of the incorrect or defective product(s) at our expense and provide you with a replacement or a refund, as per your preference.

 

Cancellation: We do not accept order cancellations once an order has been placed.

 

Contact Us: If you have any questions or need assistance with an exchange, please contact our customer support team at info@siriusbeesvisionsllc.com or call 518-759-6606.

 

By making a purchase on our ecommerce store, you acknowledge and agree to abide by this Refund and Exchange Policy.

 

Please note that this policy is subject to change without prior notice, and any updates will be reflected on our website. It is your responsibility to review this policy periodically.

 

Sirius Bee's Visions, LLC reserves the right to refuse any exchange requests that do not comply with this policy or are made outside the specified time frames.

 

Thank you for shopping with us.